Contact Us
How can we help?
Email NovaCraft customer support at novacraft.cs@gmail.com.
For order support, include your order number and the email address used at checkout. For a damaged or defective item, include a short description and clear photos or video so we can assess the issue.
Please do not email full payment-card details or passwords.
Common topics
- Order status and tracking
- Address corrections before fulfillment
- Model questions about X3 or X3Pro
- Returns, damaged items and refunds